Bullet 2 Frequently Asked Questions 12/94 ================================= Q: "My modem was not on the list of supported modems. What modem should I select?" A: In most situations any modem made by the same manufacturer will work. For the new modems like the 28800's, the 14400 string will work. REMEMBER! The name of the modem does not limit the speed of the modem, the selection of the bit rate is what counts!! If your modem's manufacturer is not listed, try one of the Hayes modems. The Hayes Ultra SmartModem settings work for most modems on the market today. See "I know my modem initialization string. How do I add it to HyperACCESS Lite?" below for more information. Q: "I know my modem initialization string. How do I add it to HyperACCESS Lite?" A: HyperACCESS Lite has a mechanism where you can add modem initialization strings. Look at the file named USERMDM.TXT. The comments at the beginning of this file indicate how to add new modems to the list. Though it is not difficult, it is also not a job for inexperienced users. Any new modems added in this manner will automatically appear in the list of supported modems the next time that you start the program. Q: "I just purchased a high speed modem and I cannot find the proper baud rate on your listing, what do I set it to?" A: When HyperACCESS is asking you for a baud rate (or bit rate) you'll notice that the selection goes 9600 to 115200. With a 14400bps modem you want to set the rate to 19200bps. For the 28800 modems you'll want to select 38400 and perhaps increase the speed to 57600 (assuming your machine and communications driver can handle this baud rate). Although 14400 is a valid rate to pass to the serial port you would defeat your modems data compression capabilities by choosing this rate. The reason for this is that in order for the modem to have time to compress the data the serial port must feed the modem at a higher rate than the modem is capable of sending. When you select a baud rate from within HyperACCESS you are telling HyperACCESS what speed to send data to the modem via the serial cable. The baud rate set within the program does not change the baud rate at which the modem sends data out unless you set it lower than the rated speed of the modem. Q: I get an error that says "Modem not responding to commands". What is the problem and how do I correct it? A: There are many things to check. The first and easiest thing to check is to see if the software is actually seeing the modem. When you attempt to dial or put the software in answer mode you should see the modem initialization string AT (followed by other characters depending on your modem). If you see this string followed by an error it means that you simply have the wrong modem setup selected. Refer to the question above about which modem type to select. If you're not seeing the initialization string, you may not have the modem set up correctly. Check your connections and verify that you are on the correct com port. Keep in mind a few things ... If you have an internal modem you must FIRST disable the internal com 1 or 2 on your PC to install the modem on that port, otherwise install the modem to COM3 and use IRQ 5 or 9. With HyperACCESS Lite if you highlight an icon then right click the mouse a small menu pops up. If you click on open the com screen will open up and you can type commands directly to your modem. Try typing AT and press enter. If you don't see an OK then the program can't see the modem. Try lowering your baud rate down to 300 and try this again. If you see the OK raise the baud rate until you don't see the OK anymore then drop it back to the highest rate where the OK was returned. You now have the maximum rate your computer can communicate with your modem. If you can't see the OK at 300 baud try switching com ports until you can see the OK. If you still can't get the OK to appear then you have some kind of hardware problem. This could be anything from an IRQ conflict to a bad cable. Q: "What are the latest versions of your software?" A: HyperACCESS/5 for DOS & OS/2 v3.1 HyperACCESS for Windows v2.0 KopyKat v1.0. Q: "How can I upgrade to HyperACCESS/5 from HyperACCESS Lite?" A: Registered users of HyperACCESS Lite for OS/2 can upgrade to HyperACCESS/5 for a limited time for $99.95 plus shipping and handling. That's 50% off the suggested list price of $199.00. If you would prefer to purchase through retail outlets, Hilgraeve will send you a rebate coupon good for $10.00. To order, just leave some mail on this BBS with your shipping address, daytime phone, and credit card information including expiration date (mc, visa, amx). Orders are shipped via UPS ground or comparable carrier within two weeks. To receive a coupon, just leave a request via mail on this BBS with your mailing address and daytime phone. Q: "Where can I purchase HyperACCESS/5?" A: Please refer to Upgrade Information on the main menu. Q: "File transfers are not as fast as they should be, is there anything I can do to tweak performance?" A: In OS/2 change DISK_IO_PRIORITY to NO and MAXWAIT to 1. Also, you might consider Ray Gwinn's high performance SIO communications drivers. Q. "I am trying to setup HALITE to use com4 but I get an error saying OS/2 is not configured for this port". I have a com4 in my computer so what is the problem? A. If you select install serial device suppport when you install OS/2 it will install serial support for com1 and com2 only. If you want to have OS/2 see com3 and com4 then you need to edit your config.sys file as follows: DEVICE=X:\OS2\COM.SYS (n,addr,IRQ)(n,addr,IRQ) where: X=your boot drive (C:; D:; etc.) n=port number (1, 2, 3, or 4) addr=port address (a hexidecimal number) IRQ=IRQ number (2, 3, 4, 5, ect.) For example, you might include DEVICE=C:\OS2\COM.SYS (3,3E8,5) to specify COM3 at address 3E8H and IRQ5, if the address or IRQ of your com port is different, substitute their values for the ones shown here. Q. I want to save some of my session files to another drive and directory but I am not sure how to do this. Is there a way to do this with HALITE? A. To save your session files to another directory click on Files on the title bar and choose Save As. Type in a complete path and file name and that's all there is to it! These sessions won't show up in your phone book but you can use the File menu to open them. Q. How to I specify a different default sending and receiving directories with HyperACCESS Lite? A. If you use an non-autostarting protocol such as Xmodem to send and receive a small file you can type in the directory where you want to send/receive the file. HyperACCESS will remember this directory for all sends/receives until you change it. You can't specify a different directory for each phone book icon but you can have different directories for sending and receiving.